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Technician in a cap and glasses holding a small key fob beside the dashboard of a black motorcycle in a garage.

Locksmith · Toronto

Practical advice

This is the plain-language corner of the site. No sales language, just the things a locksmith wishes more people knew: how to look after a lock, what your options really are after a move, and what to have ready if you ever get locked out.

Things people wonder about

Person in a dark cap handing a brass key to a smiling person in the open doorway of a pale green door. — Home Lockout Service, Toronto

Lockout Services

My key snapped off in the lock. Is that still a lockout call?

It starts the same way and adds one step. The broken blade is removed with extraction tools that grip it and draw it out, rather than pushing it deeper, and then the door is opened normally. A key rarely breaks in a healthy cylinder, so the locksmith checks the pins and springs afterwards and cleans or services the cylinder if wear caused it. A new key is cut from the two halves or from the code, since a weakened copy would snap again. Home Lockout Service

Do you work with our alarm company and access-control provider?

Yes, and it makes the visit smoother. The alarm station is told an entry is expected and the authorised person handles the disarm and password. For access control, the provider can often confirm the controller's status, unlock a magnetic lock remotely, or re-enrol fobs once you are inside, while the locksmith handles the mechanical side and the override cylinder. Nobody's wiring is cut; each party does the part it is set up to do. Business Lockout Service

How do I stop keys breaking in future?

Look after the lock and the key ages slowly. Keep the cylinder lubricated with the product its maker specifies and free of grit, and have a binding door adjusted, since resistance raises the risk, though a worn, bent or fatigued key can still fail under normal use. Retire copies that have gone thin or kinked instead of straightening them. Cut spares from code, and rotate them so one key is not doing all the work. Take the ring weight off a car key. Small habits, but they add years. Broken Key Extraction

The intruder found our spare keys. What should be rekeyed?

Everything those keys fit. That usually means the front, back and side doors, the garage man-door, the mailbox and any padlocks, and in a rental the suite door with the landlord's involvement. Rekeying changes a serviceable cylinder to answer to a new key, and a cylinder that cannot be rekeyed is replaced instead. Doing every affected opening in one visit, keyed alike where the cylinders are compatible, means no forgotten door still answers to the stolen ring. Break-In Damage Lock Repair

A silver-colored deadbolt set in clear packaging with two keys resting on the countertop in front. — Lock Rekeying, Toronto

Change or Rekey Locks

I am a landlord. Should I rekey between tenants?

Many landlords do, and it removes the question of whether every copy came back. The locksmith rekeys the unit's cylinders so the incoming tenant holds the only working keys, cuts the copies you want, and notes the count for your move-in record. Because provincial tenancy rules expect the tenant to be handed replacement keys whenever a landlord changes a lock, the visit ends with keys for both of you and a clear list of which doors were done. Lock Rekeying

I rent. Can I have a deadbolt installed on my unit door?

You can, with a conversation first. Tenancy rules in this province expect a tenant to have the landlord's consent before changing locks and expect the landlord to hold a key, so ask in writing and share the plan. Many landlords welcome a proper bolt. The locksmith can key the new cylinder to the building's existing key where the keyway allows, and leave a note of the model and keys cut for the building manager. Deadbolt Installation

What is a reinforced strike, and is it worth adding?

A standard strike is a thin plate held by two short screws in the jamb, and the jamb is what splits when a door is forced. A reinforced strike or strike box is heavier and is fixed with long screws that pass through the jamb into the framing, spreading the load into the structure. It is one of the most effective upgrades on any exterior door and is usually fitted as part of a deadbolt replacement. Lock Replacement & Upgrade

The key turns all the way round but the bolt stays put. What is wrong?

On a cylinder mortise lock this points to the cylinder rather than the case. The set screw that holds the cylinder in the door has loosened or stripped so the whole cylinder rotates, or the cam on the back of the cylinder has worn or is the wrong shape and no longer catches the bolt lever. Both are fixed by resetting or replacing the cylinder and its set screw, and the case itself is usually fine. Vintage Mortise Lock Service

Two adults discussing a closed keypad safe in a home study. — Safe Opening & Combination Change, Toronto

High Security Locks

What is a relocker, and does it change how the safe is opened?

A relocker is a small device inside some safes built to jam the bolt work until a trained technician services it, if the case is drilled in the wrong spot, dropped, or exposed to fire, as a defence against forced entry. If one has tripped, the fix is mechanical: freeing or replacing the relocking mechanism, rather than another attempt at the combination. Recognizing a tripped relocker early changes the plan from the first visit rather than after several failed attempts. Safe Opening & Combination Change

What is the difference between a fire rating and a burglary rating?

They come from two different kinds of tests, and burglary ratings are not all one kind either. Some are timed in minutes, measuring how long a trained attempt with real tools takes to force the door open; others are construction classifications based on steel thickness rather than a timed attack. A fire rating is measured in hours, from a furnace test tracking how hot the interior gets while the outside reaches roughly 850 to 1,000 degrees Celsius. A high number on one says nothing about the other. Safe Installation & Servicing

What actually makes a lock high security?

Three things working together. The cylinder has a second locking mechanism, usually a sidebar released by finger pins or rotating pins, plus hardened steel in the path of a drill, so picking, bumping and drilling take far longer than on an ordinary lock. The deadbolt and strike are heavier and fastened into the framing. And the key is cut on a patented or restricted blank that only an authorised person can have copied. Remove any one and the door is weaker than the label suggests. High Security Locks

Three rectangular door-handle sets with keyholes in black, silver-colored and gold-colored finishes standing on a countertop. — Commercial Rekeying, Toronto

Commercial Locks

What is the difference between rekeying a business and replacing its locks?

Rekeying keeps every lock on the door and changes only the pins inside the cylinder, so a new key works and the old ones stop. Replacing swaps the hardware itself. Commercial cylinders are made to be repinned many times, so rekeying suits any lock in sound condition and leaves the levers, trim and door untouched. Replacement is chosen door by door for cylinders that are worn, corroded or too light for what they protect. Commercial Rekeying

What does key control actually mean?

It means knowing, at any time, how many keys exist for a given door or level, who holds each one, and how a new copy would be authorized. A master key system supports key control by design, since keys are marked by role, logged by serial, and cut only against the chart, rather than copied informally whenever someone asks for one. Master Key System Design

What happens at a networked location if the network or Wi-Fi goes down?

A standalone reader at a single door keeps working during a network or Wi-Fi outage, since it checks its own stored list rather than relying on a live connection. A networked controller generally keeps making local decisions at each door as well, though live updates, remote changes and off-site log access may pause until the connection returns. Access Control Installation

Can exit hardware be styled to match the rest of the building's finishes?

Yes, within what the door's rating allows. Exit devices and their trim come in a range of finishes to sit alongside other door hardware in the building, and outside trim in particular, being the visible part from a public side, can be chosen to match levers or pulls used elsewhere. A fire-rated opening narrows the finish choice somewhat, since the whole assembly has to stay within its listing. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Toronto

Car Keys

Should I call a tow truck or a locksmith?

For keys locked in, lost or broken, a locksmith opens the car where it stands and can usually make a key on the spot, so the car drives away. A tow moves the car to a shop but leaves the key problem unsolved. Roadside clubs send a locksmith for lockouts and reserve towing for cars that cannot be made drivable. If the shoulder is unsafe to work on, a short tow first may be sensible. Car Lockout Service

Why do you ask for ownership documents before making a key?

Because a car key is a credential, and issuing one to the wrong person would be a serious matter for the real owner. Matching photo identification and the vehicle permit to the VIN on the dash is the standard step, and it takes a minute. It protects you too: the same check stands between your car and anyone who might one day claim it as theirs. Car Key Replacement

Will the spare include the remote buttons?

If the original has remote buttons and you want the spare to match, yes: the new key or fob is programmed to the vehicle's receiver so locking, unlocking and any other remote function respond the same way from either key. If a simpler spare is preferred instead, the remote portion can be left out while the chip that starts the car is still fully recognized. Spare Car Key Duplication

What happens if every fob for my car is lost at once?

On many vehicles the key memory has to be reset before any new fob can be added, since nothing already accepted remains to authorize one; some vehicles instead accept an authenticated app or manufacturer service credential without a full reset. Where a reset is needed, it may take a security code specific to your vehicle or an approved access pathway built for exactly this situation. Once the reset completes, a full new set of fobs is registered and tested before the visit ends. Key Fob Programming

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